All orders are sent out via AUSTRALIA POST.
Your order will be discreetly packaged and will not include references relating to the product purchased or site name purchased from.
The Senders name displayed on your package will be 'Excite Online Services'
SAME DAY DISPATCH
If your order is placed before 2.00pm Monday-Friday (Melbourne AEST), your order will be dispatched on the same day (excluding orders placed during Victorian public holidays). If you've missed the 2.00pm cut off time, or for reasons your order was not able to be dispatched on the same day, rest assured your order will be dispatched on the next working day.
Please Note: For quickest delivery from time of placing your order, we recommend placing your order using our 'Credit Card' payment option. Orders will only be dispatched once we receive your payment. 'Credit Card' payments are instant.
For urgent orders, we highly recommend contacting our friendly customer service team for assistance. Please find our contact details here
AUSTRALIAN DELIVERIES
- Standard shipping 2-7 working days - $9.99 AUD per order
Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.
This service offers 2 options:
Signature required (Recommended)
This option requires a signature. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. When using this service, we FULLY GUARANTEE the delivery of your parcel.
Authority to leave (ATL)
If you choose this option, your order may be left unattended at your address. However, the driver or postie, may choose to leave a card for collection at your nearest Post Office if the area is deemed unsafe for delivery.
Please Note: By choosing this delivery option, we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service.
- Express shipping 1-3 working days - $12.99 AUD per order
Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.
This service will not require a signature. If you choose this option, your order may be left unattended at your address. However, the driver or postie, may choose to leave a card for collection at your nearest Post Office if the area is deemed unsafe for delivery.
Please Note: By choosing this delivery option, we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service.
NEW ZEALAND DELIVERIES
- Standard shipping 3-10 working days - $9.99 AUD per order
(Allow 3-14 working days for deliveries to Rural areas)
'Receipted Delivery' service will require your signature when the parcel is delivered.
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. Please note: Your parcel will only be trackable once your order arrives in New Zealand
- Express shipping 2-4 working days - $16.99 AUD per order
Express shipping service is fully trackable and will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to contact New Zealand Post to arrange collection of your parcel
INTERNATIONAL DELIVERIES
- Standard shipping 3-10 working days - $9.99 AUD per order
Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.
'Receipted Delivery' service will require your signature when the parcel is delivered.
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.
- Express shipping 2-4 working days 'Express International Courier' - $16.99 AUD per order
Express shipping service is fully trackable and will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to contact the Post Office to arrange collection of your parcel
Please Note: New Zealand and International customers to this site warrant, understand and agree to the following:
- Customers will be liable for any customs charges, duties, or tariffs for their destination country
- Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
- Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.
For more information, don't hesitate to contact us - Click here >
