At FGMO, we take pride in our efficient and discreet dispatch service, ensuring our fun-loving customers can enjoy their purchases quickly and without hassle.

Orders are shipped within 24 hours from our warehouse in Australia (excluding weekends and holidays).

In the unlikely event that your order was unable to be dispatched within 24 hours, you can rest assured it will leave our warehouse on the following business day.

We partner with reliable delivery carriers such as Australia Post, DHL, and USPS, providing full tracking for all orders. You will receive an email with your tracking link on the day your order is dispatched.

Your order will be discreetly packaged in either a 50% recycled black mailer bag or a plain cardboard box. There will be no references to the purchased products or our website. For added privacy, the senders name will appear as PHE International.

Our mailer bags are designed to be reusable once, either for returns or your own use in the future. They can also be recycled anywhere soft plastic recycling is available.

Standard: 2-7 business days - AU$9.99 per order (FREE on orders over AU$69*)
Express: 1-3 business days - AU$14.99 per order

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

Your order may be left unattended at the nominated delivery address, in a safe place out of the weather. 

Although, the delivery operator may choose to leave a card for collection at your nearest Post Office if the area is deemed unsafe for delivery.

We cannot be held liable if your parcel is lost or stolen from the delivery address after delivery has been completed. However, If your parcel is misdelivered please contact Customer Service.

*Minimum spend for free shipping is calculated on the value of the shopping cart after any redeemed discounts or Member Rewards.

Standard: 5-15 business days - AU$9.99 per order (FREE on orders over AU$69*)

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

These services do not require your signature when the parcel is delivered.

Your order may be left unattended at the delivery address, however, if the area is deemed unsafe for delivery, the delivery person may choose to leave a 'missed delivery' card so that you can arrange a redelivery or collection from the nearest depot.

Please be informed, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

*Minimum spend for free shipping is calculated on the value of the shopping cart after any redeemed discounts or Member Rewards.

Express: 2-4 business days - AU$12.99 per order

This service is fully trackable and requires your signature when the parcel is delivered. If you are not available at the time of delivery, a 'missed delivery' card will be left so that you can contact the post office to arrange collection of your parcel. 

International customers to this site warrant, understand and agree to the following:

* Customers will be liable for any customs charges, duties or tariffs for their destination country.
* If customs impounds the goods sent from us, the charges and/or cost of goods will not be refunded.
* If the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel. 

If you have any questions about our fast and discreet delivery, please contact our friendly customer service team via email, phone or live chat. Visit our Contact Us page for details.