Free Shipping Over $59
Free Shipping Over $59
Terms, Conditions & Policies
Below are the legal terms and conditions that may apply to your use of this website (“Site”) and any product or service you order from us.
Please read them carefully as they contain important information and may be changed at any time.
By continuing to browse the site or by placing an order, you accept these terms and conditions and agree to be bound by them.
1.1 PHE International Pty Ltd is the owner and operator of Excite Online Services, Wild Secrets, Wild Secrets Lingerie, Fantasy Lingerie, FGMO, Linspree & Sharing Secrets (referred to later as "PHE International" "we," "us" or "our"). We are located at 1 Stafford St, Abbotsford, VIC 3067.
2.1 You must use the Site in accordance with the terms set out below and applicable laws.
2.2 You must be over 18 to shop online with us. By placing an order on our website, you confirm you are of the appropriate legal age to enter a legally binding agreement with us.
2.3 The Site and its content may be subject to copyright, trademarks and other intellectual property rights owned by or licensed to PHE International. You must not reproduce, transmit, communicate, adapt, distribute, sell, modify, publish or otherwise use any of the material on the Site, except as permitted by law, or with written consent from PHE International.
2.4 We do not provide warranties in relation to the content of any other website linked to (or from) our Site or that the Site will be available at all times.
3.1 All orders placed on the Site are subject to acceptance & availability.
3.2 All orders must be paid in full by one of the accepted payment methods.
3.3 When an order is placed, you will automatically receive a confirmation by email. This email does not represent acceptance of your order.
3.4 We are not obligated to supply the product(s) ordered until we have accepted your order. We may in our discretion refuse to accept an order from you for any reason.
3.5 Notwithstanding any previous price(s) you have seen, you will be shown the final price payable including Goods and Services Tax (if applicable) and any other charges (such as delivery fees) on the shopping cart. We reserve the right to modify prices without prior notice.
3.6 A contract will only be formed when you receive a dispatch email from us.
3.7 Orders are shipped within 24 hours from our warehouse in Australia (excluding weekends and public holidays) refer to our delivery page for further information.
3.8 Delivery timeframes are indicative only and based off third party carrier information.
5.1 To cancel an order, please contact our friendly customer service team as soon as possible.
5.2 If a paid order is cancelled before it is accepted, a refund will be applied to the original payment method.
5.3 If an order has already been accepted, it will need to be returned in accordance with our Returns Policy.
6.1 Due to the intimate nature of our products, we are unable to accept returns on most items. Refer to the Returns Policy for full terms & conditions.
7.1 Member Rewards have no monetary value and cannot be refunded for cash.
7.2 The Member Rewards program applies only to activated accounts. Refer to the Member Rewards page for full terms & conditions.
7.3 Promo codes & vouchers need to be entered into the offer box on the shopping cart page.
7.4 Promo codes & vouchers will have an expiry date and will not be redeemable after this date.
7.5 Some promo codes & vouchers may not be redeemable in conjunction with other on-site promotions.
7.6 Promo codes cannot be applied to an order after the order has been submitted.
7.7 We reserve the right to remove promo codes & promotions at any time and without warning.
7.8 Click here for specific Terms & Conditions for all current promotions.
8.1 For fgmo.com.au only: Competitions are open to Australian and New Zealand residents, who are 18 years of age or over, and can take the prize on offer.
8.2 We do not accept any responsibility for late, lost or misdirected entries/submissions.
8.3 By entering any of our competitions you hereby grant permission for us to post your comments on any of our sites (for the purposes of this competition).
8.5 We reserve the right to re-judge in the event of an eligible entrant being unable to satisfy these terms and conditions, forfeiting or not claiming a prize.
8.6 The prize must be taken as stated and cannot be varied. The prize, or any unused portion of the prize, is not transferable or exchangeable, and cannot be taken as cash or sold.
8.7 We (and each of our related bodies, their officers and employees) will not be liable for any loss, damage or personal injury (including, but not limited to, indirect or consequential loss) whatsoever that is suffered or sustained in connection with this competition or use of this prize, except for any liability which cannot be excluded by law.
8.8 We are not responsible for technical malfunction of any telephone network or lines, computer online systems, computer equipment, servers, providers, software or traffic congestion on the internet or website, or any combination thereof. We are not responsible for any injury, or damage, you may suffer resulting from participation in, or downloading, any materials in the competition.
8.10 Click here for specific Terms & Conditions for all current competitions.
9.1 To the extent permitted by law, we do not warrant and we exclude all Liability in respect of the accuracy, completeness, fitness for purpose or legality of any information accessed using the Site.
9.2 Despite any other provision of these Terms to the contrary and to the extent permitted by law, in no event shall we, our affiliates and related entities, our employees, directors or agents, or our suppliers be liable for any direct, indirect, punitive, exemplary, special, incidental or consequential loss or damages or the like arising out of or in connection with the Site, the supply of goods or services or these Terms (however arising, including negligence) including, without limitation, loss of revenue, or anticipated profits, or lost business, data or sales or any other type of damage, tangible or intangible in nature.
9.3 You agree to accept sole responsibility for the legality of your actions under the laws that apply to you. You agree that we, our affiliates and related entities or our suppliers have no responsibility for the legality of your actions.